採用背景
We are looking for an experienced customer success specialist for corporate clients. You will join a newly-formed team to drive the adoption and growth of our business microlearning platform, with a focus on providing insights and information that will aid our sales team to attract and retain corporate clients.
You will work closely with sales, product, support, and operations, being the voice of the customer to deliver an exceptional experience to our global corporate clients. You should be ready to go beyond existing support infrastructure and make sure that clients are satisfied with their service and that information is communicated clearly to internal stakeholders.
About Our Platform: It is a business microlearning online platform, providing microlearning courses on MBA-level business topics.
業務内容
＜事業内容／About Us＞
About Us:
About Us: 当社 strives to bring creative change and innovation to society, through people, capital and knowledge. We nurture business leaders at our business school, Japan’s largest business school. Over 1,400 leading companies have sharpened their management capabilities with our corporate education Education. 当社 has supported the growth of start-ups by investing over 66 billion yen in funds in 130 companies through our group's venture capital Partners. Utilizing the our digital media platform digital media platform and our MBA book series book series, we have shared management expertise globally.
＜業務内容／Responsibilities＞
Plan and create support materials to assist sales members to meet new acquisition goals
Interact directly with existing clients to meet expectations
Facilitate registration process, product implementation, onboarding training, and ongoing account review
Assist with the renewal process for renewal targets
Manage outreach to customers for product feedback requests and internal escalations to product development teams
Be the voice of the customer as you partner with engineering, marketing, and sales to deliver best-in-class customer experience
Make clear both qualitative and quantitative facts about customer usage and needs to better grow product globally
＜将来のキャリアイメージ／Career Trajectory＞
Successful candidates are self-motivated but communicative with teammates, organized, and eager to both apply their skills and develop new ones. You will hold a key creative role in a small team, so your performance will need to be reliable and adaptable. This is an excellent opportunity for a creative-minded individual to develop their skills and engage audiences with content that will inspire positive change in society.
採用要件
【必須要件／Required】
3+ years of experience as a customer success specialist with corporate clients
Experience working independently and proactively in a dynamic environment
Experience managing and delivering multiple projects at the same time
Native or near-native English ability with strong writing skills
Intermediate Japanese ability both written and spoken (JLPT N2 or above preferred)
Flexibility and professionalism to foster strong relationships with team members, 当社 colleagues, and outside contacts
Strong time/project management skills
【歓迎要件／Preferred】
Flexibility and creativity; ability to come up with innovative alternatives if faced with problems/difficult choices
Data management and analysis skills (SQL, Tableau, other data visualization)
Experience working with or implementing marketing automation and CRM systems
