業務内容
[Overview]
Companies and organizations today struggle to keep up with the evolving needs and rising expectations of their digital empowered customers, employers and partners. To drive loyalty, acquisition and retention across their value chain, firms have no choice but to have a strategy around how they will proactively design, manage, and design experiences for all of the actors in their ecosystem. These circumstances are the genesis of当社's go-to-market BXT strategy, which leverages our deep global expertise in the areas of Business ("B"), Experience ("X") and Technology ("T"), to deliver more holistic value to our clients.
[What is the Experience Center?]
当社's Experience Center ("EC") is an ecosystem of talent, environment, and solutions, combining the best of agency and consultancy to help clients create next-generation experiences for当社customers, employees and partners. The EC serves as a center of excellence, innovation hub and sandbox for clients to work with当社's experience designers and strategists to generate bold new visions, explore new value propositions, develop prototypes and design new digital assets that will elevate experiences for their customers, employees and partners.
[Roles and responsibilities]
The role and the responsibility of the experience strategy senior associate / manager is to support the development and delivery of international or English-speaking opportunities for当社's Tokyo Experience Center (EC). This individual will work closely with the Managing Director and EC team to identify, coordinate, develop, and deliver experience strategy and design opportunities for clients across industries such as healthcare, insurance, manufacturing, technology, banking and others. Client engagements are often complex and gain clarity by leveraging experience design tools such as user research, journey mapping, design thinking, service design, rapid iteration, agile and collaborative design - we clarify the best way forward with our clients. The individual for this role should demonstrate a passion for continuous learning, be comfortable working in a creative and often ambiguous environment and have an entrepreneurial spirit to work independently.
[Client and work]
The当社Experience Center has a broad and global client base that includes multi-national companies and organizations operating in Japan and across geographies the world over. The industries and sectors we work with are also diverse, ranging from healthcare and pharma, retail and consumer, financial services and technology to government organizations and manufacturing to name a few. Clients engagements range from smaller, surgical-type advisories or design sessions to larger and longer multi-year transformations. Our core service portfolio includes:
・Experience Strategy: Customer experience research, personas, journey maps, experience strategy, usability testing
・Experience Design + Prototyping: Visual + experience design, concept prototyping, experience visioning
・Collaborative Design: workshop design + facilitation, ideation + visualization, co-creation + planning
採用要件
【Mandatory Requirements】
? Global mindset and business-level English language ability, both written and verbal
? Logical thinker with creative problem solving skills
? Entrepreneurial spirit to work confidently independently, efficiently and productively
? Strong communications and an ability to clearly, simply and logically communicate (written and verbally) complex strategy or design concepts in an easy to understand manner to clients and colleagues
? Comfortable working under the tight deadlines of a deal/project environment
? Prior project experience or education working with design thinking, agile, or iterative design / development
? Comfortable working a fluid, creative and often ambiguous environment
【“Nice to Have” Skills and Experience】
?Working knowledge of Japanese market.
? Previous consulting or agency experience in areas such as customer / employee experience, digital transformation, organizational design would be advantageous
? Product design, development or management skills around the launch of new IoT products and services
? Workshop facilitation experience on topics such as design thinking, service design or user-centric topics
? Relevant recent education / executive education from an international university or organization outside of Japan
